[Resolved] Cinepolis India — app says transaction failed but money debited from card

Shashank Neve

from Pune, Maharashtra

Address:

Cinepolis westend Mall pune, Pune, Maharashtra, 411007

Booked 2 tickets of movie chichhore for cinepolis westend mall pune for 2.30 pm saturday[protected] using ur app. After payment got transaction failed error but money was debited from my card. Kindly provide me tickets or refund as ur app doesn't show the tickets even when money got debited from my card. Let me know where and whom to reach as well.

Was this information helpful?

No (0)

Yes (0)

Nov 5, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

Cinepolis India Customer Care's response Dear Shashank,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 86505 ) in the subject line so that our team can assist you.

Contact number:
Email ID:
Date of Transaction:

Regards,
Team Cinépolis

Verified Support

Sep 30, 2019

Cinepolis India Customer Care's response Dear Shashank,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis