[Resolved]  Cinepolis India — bad behavior of employee/owner

Address:

201001

It is nowhere mentioned in the guidelines that you can't carry an amplifier with you. I was travelling home from up to delhi so decided to watch a dunkirk (Movie) at red mall ghaziabad on 26 july 2017 which has only one working outlet which is cinepolis.

At the baggage area when i tried to give him the amplifier he refused saying it isnt allowed here, yet the guards didnt say anything during initial check at the mall entry. I kept it nearby the baggage area.

During the interval i came back to the baggage area in order to have some water from my bag, to my shock the amplifier wasnt there, it was illegally confiscated by the (Supposed) owner who used bad and abusive language and told the guard to escort me out of the mall premises. I had to find some place to keep the amplifer and come back.

Due to this i missed a considerable part of the movie and therefore want an apology so this this kind of inconvenience should not happen to anyone in future. I understand that the mall has opened recently and the overall experience was very good, but this kind of behavior by the authorities isnt acceptable.

Please take action against the mall owner against this, my money for the tickets also got wasted and i was able to watch only half the movie.