[Resolved] Cinepolis India — booking failed. money was deducted from my account. did not receive tickets | |
I booked a show of 6.15 p. M at cinemastar on 19th oct 2018. I made the payment online via debit card. Amount of 410 was deducted from my account but i did not receive my m ticket. The web page keeps flashing that the site must be temporarily down. I need a refund for the same at the earliest. Kindly look into the matter and resolve it. Thank you. Waiting for a prompt response. Was this information helpful? | |
Nov 24, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Oct 20, 2018 Cinepolis India Customer Care's response Dear Shreya, Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (50069) in the subject line so that our team can assist you. Regards, Team Cinépolis Verified Support Oct 22, 2018 Cinepolis India Customer Care's response Dear Shreya, We would like to request you to confirm your email ID from which you have sent the email at [protected]@cinepolis.com, as we are unable to fetch your details from the mentioned email ID ([protected]@gmail.com). Regards, Team Cinépolis | |
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Kindly respond and process the refund for the same.