[Resolved]  Cinepolis India — booking rejected but amount rejected

Address:Coimbatore, Tamil Nadu, 641004

27th jan we booked for 10.20 show at cinepolis coimbatore for movie thaanaa serndha kootaam.. After payment confirmation we dint receive the tickets but amount got deducted from my debit card. Request you to refund the same asap. Request you to send some confirmation mail at the earliest. We couldn't find any call center services or number. Pls chk. We don't have any bookig i'd becoz... We don't get the ticket but amount got deducted.
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Mar 9, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2018
Cinepolis India Customer Care's response
Hi Customer (Nandhinishalini),

Sorry for the inconvenience. Kindly share your contact details, Email ID at [protected]@cinepolis.com with your ticket number (19492) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Verified Support
Feb 05, 2018
Cinepolis India Customer Care's response
Hi Customer (Nandhinishalini),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.
Complaint comments 

Comments

I have take nachos & coke450ml from cinepolis i have paid by paytm wallet but the merchant told me that your transaction has declinne then i have paid by visa card and my paytm wallet also debited so ihave call paytm they said transaction is successfull pls talk to cine polis customer call

Cinepolis India Customer Care's response, Feb 21, 2018
Verified Support
Dear Juzer Petiwalla,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at support@cinepolis.com with your ticket number (20911) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Cinepolis India Customer Care's response, Mar 1, 2018
Verified Support
Dear Juzer Petiwalla,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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