[Resolved] Cinepolis India — broken seats and unprofessional staff

singhjai4u

from Shimla, Himachal Pradesh

Address:

Mall of Amritsar, 143001

I have booked the ticket for movie "shaada" 6:30 pm show at alpha
Mall amritsar, my seat numbers are i7, i8, i9, i10. The seats are in sucha a bad shape that we are not able to sit on them specially i7, i8. We have made complaint so many times but staff is not giving any solutions, they have booked the ticket knowing it.
This is my worst experince till date, the staff is soo unprofessional and unsupportive. They are like we know the sitting is not proper if that is soo why are guys fooling customers by booking those seat. We were out for entertainment and you guys have made the experince like a hell.

I would request you to ask your manager to sit at those place for full movie and i ll pay for it.

Soo unprofessional and pathetic, didnt expect this from cinepolis and i will put this experince in online reviews every where i can so that atleast less people are fooled.

Thanks for spoiling my day

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Aug 6, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2019

Cinepolis India Customer Care's response Dear Mr. SIngh,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (78145) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Jun 28, 2019

Updated by singhjai4u Done..

Verified Support

Jun 29, 2019

Cinepolis India Customer Care's response Dear Jaideep,

Thank you for sharing the requisite details with us. We have forwarded your concern to our team and they will get back to you shortly.

Regards,
Team Cinépolis

Jul 04, 2019

Updated by singhjai4u Kindly get the update from ur team, what they have done about my complaint.

Plz stop fooling around with people.

Jul 04, 2019

Updated by singhjai4u Cinepolies is waste of money. I hope max people read this and avoid going to cinepolies so that they can save there hard earned money

Verified Support

Jul 06, 2019

Cinepolis India Customer Care's response Dear Jaideep,

We are sorry to hear this. Our team is working on your concern and we will share an update with you soon.

Regards,
Team Cinépolis