[Resolved] Cinepolis India — charged but movie tickets not booked | |||||
Hi cinepolis admin, I booked 2 tickets online on your website using paytm as the payment method. I paid 558.4 and the transaction details are as mentioned below. Paid for ordercinepolis india private l order #62287 paytm cash txn id [protected]-07-29 09:01:43 pm However, when we went to the theatre, the man at the counter said that he Cannot see the transactions at his end so the tickets had not been booked. I had to pay again to buy tickets. I had raised a complaint with paytm and they have confirmed that the transaction was successful and have referred me to you. I have emailed you so many times on [protected]@cinepolis.com which was mentioned on your website but have not heard back from anybody. Would request you to arrange a refund. Thanks, moutushi Was this information helpful? | |||||
Sep 19, 2017 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Aug 11, 2017 Cinepolis India Customer Care's response Hi Moutushi, Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com so that our team can assist you. Regards, Team Cinepolis. Verified Support Aug 19, 2017 Cinepolis India Customer Care's response Dear moutushi kar, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinepolis. | |||||
 2 Comments | |||||
Comments
My issue has not been fixed but you have resolved this complaint. Really bad Customer Service. I am not booking any more movie tickets with you.
Cinepolis India Customer Care's response, Oct 11, 2017
Verified Support
Cinepolis India Customer Care's response, Oct 20, 2017
Verified Support
Hi Moutushi,
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinepolis.
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinepolis.
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Amount of Rupees 800/- got deducted by i did not get the tickets.
And its September and still no action has been taken in this regard.
Thus you are requested to refund the amount of 800/- as soon as possible.
Please find the details asked for, below:
Customer Name
Abhinav Shakya
Transaction Ref No
[protected]IGABQLYYO4
Movie Name
Jagga Jasoos
Show Date and Time
15th July 2017 14:30
No of Tkts:
2
Amount paid
800/-
Phone no:
[protected]
Email ID:
[protected]@gmail.com
We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.
Regards,
Team Cinepolis.