[Resolved]  Cinepolis India — charged for a booking but not received the tickets

I made a booking for a movie at cinepolis world trade park jaipur using the official cinepolis website. Due to some technical error my tickets weren't booked but i was charged for the same.
The tickets were booked in the name of aditi lodha
Email id: [protected]@gmail.com

I have not received any booking confirmation or any sort of correspondence from cinepolis. Kindly initiate the refund process

Thank you
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Jul 11, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jun 10, 2018
Cinepolis India Customer Care's response
Dear Aditi Lodha,

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (31814) in the subject line so that our team can assist you.

Regards
Team Cinépolis
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