[Resolved] Cinepolis India — cinepolis membership points

Shishirjain

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110092
Website:	Cinelpolis

Despite providing mobile no. Everytime during tickets purchase the membership points are not added to my account. I have been a regular visitor at cinepolis cinemas and the practice of not crediting the pts also seem to be regular. Whats the fun of having such schemes which are not being followed, its better not to have such offers and lure the customers and making a fool out of them.

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Sep 14, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2017

Cinepolis India Customer Care's response Dear Customer (Shishirjain),

Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Aug 11, 2017

Updated by Shishirjain Despite providing mobile no. Everytime during tickets purchase the membership points are not added to my account. I have been a regular visitor at cinepolis cinemas and the practice of not crediting the pts also seem to be regular. Whats the fun of having such schemes which are not being followed, its better not to have such offers and lure the customers and making a fool out of them.
Contact no. [protected]
Email: [protected]@yahoo.co.in
Cinepolis cinemas cross river mall, delhi

Verified Support

Aug 14, 2017

Cinepolis India Customer Care's response Dear Customer (Shishirjain),

Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.

Aug 19, 2017

Updated by Shishirjain Response awaited

Aug 26, 2017

Updated by Shishirjain Response awaited more than 20 days now

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Comments

chandra255053

from Chennai, Tamil Nadu

UAN.[protected]

Chandrabhushan kumar Singh

S/O. Dhramnath Singh

Link Adhar No.[protected]

SBI-A/C No. [protected] -SBIN0009062

sir, please update correct KYC urgently

Jay_12

from Hyderabad, Telangana

I have booked ticket for dunkirk, at majeera mall, HYDERABAD, in cinepolis website by paytm wallet.money got deducted from my paytm and there is conformation from uu
😠

Cinepolis India Customer Care's response, Aug 8, 2017

Verified Support

Dear customer (Jay_12),

Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Cinepolis India Customer Care's response, Aug 16, 2017

Verified Support

Dear customer (Jay_12),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.