[Resolved] Cinepolis India — Cinepolis money deducted, but tickets not booked/confirmed | |||
Today, "26 april 2017" I had booked 3 tickets for the movie "baahubali - the conclusion" My credit card. My credit card was charged for rs. 345 but i did not receive any ticket booking confirmation by sms or by email and not even on the cinepolis website. Please help rectify this issue at the earliest and confirm my booking through ticket confirmation sms and email at the earliest. Or refund the entire amount to my account at the earliest. Please solve this problem asap. Was this information helpful? | |||
Jun 5, 2017 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Apr 27, 2017 Cinepolis India Customer Care's response Hi Shivi Joshi, Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com so that our team can assist you Contact number.: Email ID: Cinema Name/Adress: Transaction ID: Show Time: Regards, Team Cinepolis. Verified Support Apr 28, 2017 Cinepolis India Customer Care's response Hi Shivi Joshi, Thanks for sharing the details with us. Please be assured that we are working on your concern and will get in touch with you at the earliest to resolve it. Regards, Team Cinepolis. Verified Support May 04, 2017 Cinepolis India Customer Care's response Hi Shivi Joshi, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinepolis. | |||
 2 Comments | |||
Comments
I was trying to book tickets from Cinepolis App yesterday 14/5/2018 at 1.10am, money got deducted but ticket not booked showed connection time out on the app.
No ticket showing in my tickets section. Money not refunded yet.
Cinepolis Viviana Mall, Thane
Email ID:[protected]@gmail.com
Cinema Name/Adress:Cinepolis Viviana Mall, Thane
Transaction ID/RefNo:[protected]
Show Time:7:45
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No ticket showing in my tickets section. Money not refunded yet.
Cinepolis Viviana Mall, Thane
Email ID:[protected]@gmail.com
Cinema Name/Adress:Cinepolis Viviana Mall, Thane
Transaction ID/RefNo:[protected]
Show Time:7:45
vdb's reply, May 14, 2018
For the film Avengers Infinity Wars
Cinepolis India Customer Care's response, May 16, 2018
Verified Support
Dear Customer (vdb),
Sorry for the inconvenience. Kindly share your contact number at support@cinepolis.com with your ticket number ( 29034) in the subject line so that our team can assist you.
Regards
Team Cinépolis
Sorry for the inconvenience. Kindly share your contact number at support@cinepolis.com with your ticket number ( 29034) in the subject line so that our team can assist you.
Regards
Team Cinépolis
Cinepolis India Customer Care's response, May 26, 2018
Verified Support
Dear Customer (vdb),
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards
Team Cinépolis.
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Email Id: Manjunatha.[protected]@gmail.com
Amount: 1650/-
Contact no: [protected]
Bank Name: Citi Bank
Card no. : [protected]
Best Regards,
Manjunatha B N
We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.
Regards
Team Cinépolis