[Resolved] Cinepolis India — cinepolis redeem points

prashant gornale

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560043

I have 262points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

The link you share for redemption is bogus and your site does not have any process of redemption

The points will expire on 31st march 2019.

The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help

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Mar 4, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2019

Cinepolis India Customer Care's response Dear Prashant,

Thanks a lot for reaching out to us.Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price.

Website: http://www.cinepolisindia.com/

Regards,
Team Cinépolis