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[Resolved]  Cinepolis India — cinepolis redeem points

I have 262points in my cinepolis account which states that i am a loyal cinepolis visitor however i am unable to redeem the same.

The link you share for redemption is bogus and your site does not have any process of redemption

The points will expire on 31st march 2019.

The website has a redeem points options but it doesnot take you to the web page for redemption. Kindly help
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Complaint marked as Resolved Mar 4, 2019

Complaint Status


[Jan 29, 2019] Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Cinepolis India Customer Care's response Jan 30, 2019 Dear Prashant,

Thanks a lot for reaching out to us.Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you. Furthermore, you can redeem your points partially at the Box Office only. However, to redeem all your points in a single transaction, the points should be equal to the ticket price.

Website: http://www.cinepolisindia.com/

Regards,
Team Cinépolis
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    Cinepolis India
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    Cinepolis India Phone
    +91 99 5885 5033
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    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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