[Resolved] Cinepolis India — coffee shop at fun cinemas, lucknow

GS$

from Lucknow, Uttar Pradesh

Address:

CINEPOLIS INDIA PVT.LTD. REPUBLIC MALL, GOMTI NAGAR, UP, 226010, INDIA, 226010

I purchased coffee on 1st march 2020 at your fun cinema coffee outlet in lucknow vide invoice number: 353883, point of sale number: 752chc 02 for rs.150/-
First of all the coffee mug was only 70% full (Being too small is another issue)
The quality of coffee served too was very poor. It seems that the quality of milk used too was non standard or was mixed with water.
We do not deny to pay whatever you ask but at the same time it is your responsibility to serve proper quality & quantity of the items being delivered.
Are uoi above the laws of land?
So much so that even on your receipt the phone number & website address too was not printed. Was it just to prevent customers to make a complaint???

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Apr 12, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2020

Cinepolis India Customer Care's response Dear Customer (GS$),

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (124908) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Mar 12, 2020

Cinepolis India Customer Care's response Dear Customer (GS$),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis