[Resolved]  Cinepolis India — complain about no bill

I ordered for a large cheese popcorn and she didn't give me a bill. 10 mins later i went up and asked for a bill and she gave me one which said i paid 500 and had to get 290 as the remaining balance but i had given her 300 in cash and received rupees 10 back..
I then asked her about the board that said "if you don't get a bill your meal is free" and she proceeded to tell me - please don't report this ma'am.
This happened at orion east bangalore.
Was this information helpful?
No (0)
Yes (0)
Nov 13, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2019
Cinepolis India Customer Care's response
Dear Cheryl,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (89373) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Complaint comments 

Comments

I have booked in build tickets but that cinepolis cinema ahmedabad put not update on bookmy show for 7th October, 2019 as on monday of movie Chhichore & War.
They were also not picking up the call that looks worst service.
Cinepolis India Customer Care's response, Oct 17, 2019
Verified Support
Dear Bansari,

Thanks for writing to us. We would request you to kindly get in touch with the BookMyShow team for better assistance regarding your concern.

Regards,
Team Cinépolis
Hello sir,

Comolaint regarding the unhealthy atmosphere in Cinepolis.
Cinepolis charging very heavy amout from us approx 280/- per ticket and you can easly found the mosquitos in audi and common area too.
We are paying for mosquito bites?
Kindly see the attached photo please.

Regards
Sarvesh nagar
[protected]
Cinepolis India Customer Care's response, Nov 6, 2019
Verified Support
Dear Sarvesh,

We are sorry for the experience you had. Kindly share your Email ID along with the Cinema location at support@cinepolis.com with your ticket number (91465) in the subject line so that our team can assist you in a better way.

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Nov 7, 2019
Verified Support
Dear Sarvesh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cinepolis India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    1265
    Pending
    120
    Resolved
    658
    Cinepolis India Phone
    +91 99 5885 5033
    Cinepolis India Address
    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
    View all Cinepolis India contact information