[Resolved] Cinepolis India — Credit card is charged but tickets not issued

Mona Agrawalla

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700029
Website:	Cinepolis

Dear sir,

I booked three tickets for today's show through my credit card. Card is charged but there was an error and no tickets was issued. Kindly look into it and prices the tickets.
This is the first time we used your website and money got charged but no tickets were given. It never happens with book my show.
Please look into it.

Mona Agrawalla
[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 20, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2017

Cinepolis India Customer Care's response Dear Mona Agrawalla,

Sorry for the inconvenience. Kindly share your Email ID along with cinema address at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis

Verified Support

Jul 20, 2017

Cinepolis India Customer Care's response Dear Mona Agrawalla,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.