[Resolved]  Cinepolis India — employee misbehaviour and not attending the customer

Address:Nirmal Vihar V3S mall, New Delhi, Delhi, 110092

Employee refused to give the tickets because we had 500 rupee note and bill was of 360 and he argued that we don’t keep change for everyone, either give us change or use your card then told us to wait and then to the next customer whose bill was 720 and customer gave 1000 rupees. Your employee entertained the next customer and gave him the due change. When we argued for the same that he already had change then why did he refused us.. He started misbehaving. This is how your employees treat your customers.. Worst experience
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Aug 29, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2019
Cinepolis India Customer Care's response
Dear Heena,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (80035) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:

Regards,
Team Cinépolis
Verified Support
Jul 27, 2019
Cinepolis India Customer Care's response
Dear Heena,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
Complaint comments 

Comments

I went to a Cinepolis theatre today and the peon came and rudely talked and I want to complaint about the same
Cinepolis India Customer Care's response, Aug 3, 2019
Verified Support
Dear Akanksha,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number ( 81575 ) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Aug 11, 2019
Verified Support
Dear Akanksha,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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