Cinepolis India — Failed transaction of booking

Address:	Hyderabad, Andhra Pradesh, 500090
Website:	www.cinepolisindia.com

Tried to book ticket through their main (www.cinepolisindia.com) website on 8th January, after completion of transaction I received message that only registered customer can book.
I checked and found that my credit card was bill for that transaction and since then I have not received any feedback on when it will get refunded.

I have mailed them about the issue but no reply.

Please let me know what is the correct process to get it refund. Mobile no: [protected]