[Resolved]  Cinepolis India — fingernail found in food

Address:

New Delhi, Delhi

We ordered chicken wheat momos and found a finger nail in the food article.

Please read the following to understand that we have video and audio and photographs of the things we mention below.

Unless we get an adequate resolution this will be addressed on all social platforms and complaint forums. Not to mention in all the heath and hygiene sites recognised in delhi ncr and india.

My husband almost swallowed the nail and had to cough it up. We tried to speak to the dt supervisor siraj and sarthak to cc us in a mail with the concerned person and they didn’t give us an email correspondence.
Our movie was wasted since we were puckish and disgusted not to mention we had to throw away the entire food. Our money and health it seems is of no concern to dt employees.
Please take actions as we shall want the food investigated for quality. Before ordering we had asked if the momos were fresh since they were melting and soggy and falling apart. They told us it was apparently over steamed. We also have video proof of the staff refusing to give us a contact number.
They finally gave us an email i’d which bounced back and was undelivered as the email was incorrect.
Just wanted to add that we had gone to watch the movie justice league at dt saket for the 10:10 show.
Attaching the movie ticket as reference.
We have also previously added the image of the mail and the order bill number.