[Resolved] Cinepolis India — forcing customers to buy combo with the tickets
Kota, Kota District, Rajasthan, India
RaRakshay Goyal on Mar 22, 2019
The price of ticket was ₹110 for a 8:50 show, and i tried to buy two tickets for ₹220, but the guy on ticket counter kept adding a ₹100 combo with each ticket and said it was mandatory to get the combo. He said the ticket will cost you 220 (110+100) with or without it, even when there was no reference to such compulsions anywhere on bookmyshow. The incident took place in city mall, kota.
Complaint marked as Resolved Apr 30, 2019
[Mar 22, 2019] Cinepolis India customer support has been notified about the posted complaint.
Verified SupportCinepolis India Customer Care's response, Mar 22, 2019
Sorry for the inconvenience. Kindly share your contact number and Email ID at [email protected] with your ticket number (65677) in the subject line so that our team can assist you.
Verified SupportCinepolis India Customer Care's response, Mar 30, 2019
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
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