[Resolved]  Cinepolis India — I'm complaining about subject related to movie tickets

Address:New Delhi, Delhi

I wanted to book a 3d movie ticket for the movie padmavat but by mistake i asked for 9:30 show so the ticket distributor operating at cinepolis v3s mall laxmi nagar provided me with 2d ticket (Indeed i hadn't asked for 3d movie tickets but also i didn't mentioned for 2d movie tickets moreover the operator doesn't provided us information regarding tickets).
However the 2d movie tickets for padmavat was booked.
Then i asked operator to help us by exchanging tickets to 3d movie tickets but he denied & provided us with the option to wait till tommrow morning if some seats would be available till tommrow he will provide us.
But issue is we wanted 3d tickets & he didn't exchanged it.
I'm really dissatisfied with your service.
I hope you would be able to help us & come with positive changes in your system.
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Mar 12, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2018
Cinepolis India Customer Care's response
Hi Rajat,

Sorry for the inconvenience. Kindly share your contact details, Email ID at [protected]@cinepolis.com with your ticket number (19493) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Verified Support
Feb 05, 2018
Cinepolis India Customer Care's response
Hi Kumar Rajat Verma,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.
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