[Resolved] Cinepolis India — Issue on ticket booking and refund

vinu2445

from Chennai, Tamil Nadu

Address:	560100
Website:	www.cinepolisindia.com

Hi,

I have booked a movie ticket for bahubali-2 in http://www.cinepolisindia.com/ websit on apr, 24, 2017 at 15:08 hours for 7:00pm show through my debit card with paytm gateway of inr 668.72 with transaction id [protected] towards payee paytm mobile solution from my icici bank account on apr, 24, 2017 at 15:08 hours.. The money has been debited from my account but no confirmation from cinepolis and paytm.

Please send me the mail confirmation on these issue, which i can get refund from my icici bank account or else refund the amount to my account.

Please do the needfull

Regards

Name vinodkumar. S
Place: bangalore
Phone: [protected]
E-mail id: [protected]@gmail.com

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Jun 6, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 06, 2017

Cinepolis India Customer Care's response Hi Vinod Kumar,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it.

Regards,
Team Cinepolis.

Verified Support

Aug 14, 2017

Cinepolis India Customer Care's response Hi Vinod Kumar,

We are unable to trace your details using this email ID. Can you please share the email ID that you used to make the transaction so that our team can assist you at the earliest.

Regards,
Team Cinepolis.

Verified Support

Aug 24, 2017

Cinepolis India Customer Care's response Hi Vinod Kumar,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.