[Resolved] Cinepolis India — loyalty points not added to the account after purchase

koley.sourav09

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

Today i purchased two 4 tickets for the show 'incredibles 2' showtime is 08:05pm sunday 24/06/2018 from cinepolis lake mall, kolkata. The tickets worth rs.600 which i payed through debit card and i provided my registered phone number that is [protected] for loyalty points. The attendant said that he has updated the details on the system. After returning home when i checked my account of cinepolis club i found that the points have not been provided to me.
The inv no:132478 and the ticket no:007235, 007236, 007237, 007238. Please look into this matter with urgency and grant me my eligible loyalty points.

Thank you
Sourav koley
E-mail id: koley. [protected]@gmail.com

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Jul 25, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2018

Cinepolis India Customer Care's response Hi Sourav,

We would like to inform you that the points for the ticket transactions are always credited 24 hours after the show time. Hence, the points for your ticket transaction will be updated after 24 hours only.

Regards,
Team Cinépolis