[Resolved] Cinepolis India — mismatch in movie ticket booking

Jas_kaur

from Chandigarh, Chandigarh

Address:

Ludhiana, Punjab, 141001

Hello,

I booked my movie tickets for the movie "carry on jatta2" at mbd cinepolis, ludhiana for 10th june, 2018 for the slot 4:20pm.
But somehow it got booked for the previous day i. E. 9th june, 2018 with the same timings.

But when we went on 10th june to watch the movie, we got to know the case.
There we had a discussion with the manager for the same. They assured us that they'll adjust our money for some other time on some day. But now they refused.

So, is there any kind of compensation like refund of money? Or issuance of tickets some other time with the same amount?

Was this information helpful?

No (0)

Yes (0)

Jul 14, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Cinepolis India Customer Care's response Dear Customer (Jas_kaur),

Thanks for writing to us. Tickets once booked cannot be rescheduled, exchanged, canceled or refunded.

Regards
Team Cinépolis