[Resolved] Cinepolis India — money debited account but no ticket confirmation.

 
1 Review
Bangalore, India
 Ramya Barna on Jan 24, 2019
I booked 4 tickets at the cinepolis website for 9.30 show at Orion east cinepolis in Bangalore.
My money got debited from the bank account n part of it from paytm account. However the ticket confirmation from the website was not given.
I haven't received any clarifications or credit back to my account or any email or msg clearing this issue. I don't even know if I should re book the tickets or wait for a confirmation.
There is no customer care whom we can connect with. Pls help
Ramya
[email protected]
[protected]
Bangalore
Complaint marked as Resolved Mar 10, 2019

Complaint Status


[Jan 27, 2019] Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Cinepolis India Customer Care's response, Jan 28, 2019
Dear Ramya,

Sorry for the inconvenience. Kindly share the Date of Transaction at [email protected] with your ticket number (60543) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Verified Support
Cinepolis India Customer Care's response, Feb 07, 2019
Dear Ramya,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
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    Cinepolis India - money debited account but no ticket confirmation.