[Resolved] Cinepolis India — money debited account but no ticket confirmation.

[Resolved] Cinepolis India — money debited account but no ticket confirmation.

R Ramya Barna from Bengaluru, Karnataka

I booked 4 tickets at the cinepolis website for 9.30 show at Orion east cinepolis in Bangalore. My money got debited from the bank account n part of it from paytm account. However the ticket confirmation from the website was not given. I haven't received any clarifications or credit back to my account or any email or msg clearing this issue. I don't even know if I should re book the tickets or wait for a confirmation. There is no customer care whom we can connect with. Pls help Ramya [protected]@gmail.com [protected] Bangalore Was this information helpful? No (0) Yes (0)
Mar 10, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Jan 28, 2019 Cinepolis India Customer Care's response Dear Ramya, Sorry for the inconvenience. Kindly share the Date of Transaction at [protected]@cinepolis.com with your ticket number (60543) in the subject line so that our team can assist you. Regards, Team Cinépolis Verified Support Feb 07, 2019 Cinepolis India Customer Care's response Dear Ramya, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinépolis
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