[Resolved] Cinepolis India — money debited but ticket confirmation not received.

Jayaram m v

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	www.cinepolisindia.com

I have booked the tickets for "gultoo", eta mall bengaluru, 4 tickets today, 21/04/2018, through my credit card via cinepolis android app. My citibank credit card is debited for rs 720.00. I have not received the ticket confirmation. I lost the money. See the credit card transaction attached below. Please resolve this asap, refund the money and let me know.

I have already submitted this complaint to [protected]@cinepolis.com.

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May 23, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2018

Cinepolis India Customer Care's response Dear Jayaram m v,

Sorry for the inconvenience. Kindly share your contact details and Email ID at [protected]@cinepolis.com with your ticket number (25992) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Apr 26, 2018

Updated by Jayaram m v Hello Cinepolis,

I have provided all the details and yet no action from you. It is more than 5 days. Let me know when I can expect the resolution.

May 03, 2018

Updated by Jayaram m v Any updates? It is more than 2 weeks now.

May 04, 2018

Updated by Jayaram m v Hello Cinepolis,

Is there anyone to listen? I have sending emails to [protected]@cinepolis.com and I have not got any updates till now. Refund my money.

May 11, 2018

Updated by Jayaram m v Hello,

How long do you need to resolve this???? Stupid App and customers are losers. Nice way to loot people.

May 16, 2018

Updated by Jayaram m v What is happening?????

Aug 28, 2018

Updated by Jayaram m v This was never resolved untill I was on the verge of dragging Cinepolis to consumer court. I had all the legal papers ready. Then they bowed down and thought of resolving this issue. Guys never leave them how small amount may be. Take them to consumer court. They should learn lesson. It was so frustrating dealing with Cinepolis for so many days. They were never pro-active. Just think about small amounts of customers money adding and they make so much money.

Verified Support

Aug 29, 2018

Cinepolis India Customer Care's response Hi Jayaram,

We would like to inform you that since the refund was initiated on 23rd August 2018, it will take 5 to 7 working days for the amount to reflect in your account. Feel free to connect with us in case the refund is not reflected after the stipulated time.

Regards,
Team Cinépolis