[Resolved] Cinepolis India — money debited no ticket

Raagdeep Raj

from Aizawl, Mizoram

Address:	Kamrup Metropolitan, Assam, 781030
Website:	Cinepolis

I tried to book avengers infinity war tickets for cinepolis premium, guwahati. Amount of 620 (For saturday 3 pm show) was debited from my bank account. No tickets were sent to me on the email id or mobile number i mentioned. Not once but twice. App shows that i don't have any tickets booked!
Please resolve this quickly and let me know if any additional details are required. My email id is raagdeep. [protected]@gmail.com.
This was my frst experience with cinepolis app and was highly disappointing

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Jun 5, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

Cinepolis India Customer Care's response Dear Raagdeep Raj,

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (26408) in the subject line so that our team can assist you.

Regards
Team Cinépolis

Verified Support

May 03, 2018

Cinepolis India Customer Care's response Dear Raagdeep Raj,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.