[Resolved] Cinepolis India — Money deducted but tickets not confirmed

devu ramakrishna

from Manthani, Telangana

Address:	520001
Website:	cinepolis pvp square mall

I've booked three tickets for bahubali-2 (Telugu) at cinepolis, pvp square mall, vijayawada. The payment was done through the cinepolis website and after the process, the website prompted that the ticket booking process failed after payment. I did not receive any mails or messages from cinepolis.
Show date: 28th april, friday. I lodged a complaint at state bank they told that the rr no:[protected], id no :[protected] is successful and processed to your merchant. For more details kindly contact your merchant. So i request you to please return my money as soon as possible

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Jul 23, 2017

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2017

Cinepolis India Customer Care's response Hi devu ramakrishna,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com so that our team can assist you.

Regards,
Team Cinepolis.

Verified Support

Jun 22, 2017

Cinepolis India Customer Care's response Hi devu ramakrishna,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.