[Resolved] Cinepolis India — money deducted for credit card but ticket not booked

sajal kr sinha

from Mumbai, Maharashtra

Address:

Hyderabad, Telangana

Dear team,
On 01 aug 2018, i booked two tickets for movie dhadak for 02 aug 18 (Cinepolis myntra mall, attapur), hyderabad through cinepolis app through icici bank credit card. Money rs 300/- has been deducted but ticket not booked. After money deducted, pop out message appeared, your session expired. No refund received on credit card and no sms or mail received.

Pl refund my money.

Sajal kumar sinha
Mobile - [protected]
Mail - [protected]@gmail.com

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Sep 10, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2018

Cinepolis India Customer Care's response Dear Sajal Kumar,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis