[Resolved] Cinepolis India — money deducted from my account but no ticket booked

Vishal Dharani

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I tried to book 9 tickets for all my friends at viviana mall, thane. It was for the movie goodachari at 6.50 pm on 11th august. When the payment got completed an error was shown and money got deducted. There were no tickets booked. No notification came about what happened about the money. For such a large and respectful company such things should not happen and even if it happens there should be a notification about what happens!!

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Sep 15, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

Cinepolis India Customer Care's response Dear Vishal Dharani,

Thanks for writing to us. Please check and confirm if you've received the confirmation email from [protected]@cinepolis.com on your registered email ID. Do check your spam folder and let us know if you have not received it.

Regards,
Team Cinépolis