[Resolved] Cinepolis India — money deducted from my credit card but ticket not booked

shamima7

from Port Blair, Andaman and Nicobar Islands

Address:

Kamrup Metropolitan, Assam, 781001

Dear Sir/Madam,

On 20.12.2017, I tried ticketing through your website www.cinepolisindia.com for 23.12.2017 at Cinepolis, Central Mall, Guwahati for the movie "Tiger Zinda Hai", 1:00 p.m show. The ticket cost of Rs.940 was deducted from my credit card ending 0820 but no ticket nos were generated. I even tried the recover email confirmation option but it showed no booking against my email id.
On 21.12.2017, I again booked 4 tickets for the same show as detailed above. Booking Id.95104.
Therefore, I would like to request you to refund Rs.940 (first ticketing attempt on 20.12.2017) against which no booking no. etc was generated.

Regards

Semima Y Siraj
ph no. [protected]

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Feb 22, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2018

Cinepolis India Customer Care's response Hi Semima Yashmin,

We would request you to share your E-mail id with us so that our team can look into your concern.

Regards
Team Cinépolis

Verified Support

Jan 20, 2018

Cinepolis India Customer Care's response Hi Semima Yashmin,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis

Jan 25, 2018

Updated by shamima7 Hi,

My email Id is shamima.[protected]@gmail.com

Regards

Semima

Jan 25, 2018

Updated by shamima7 Hi,

The refund of Rs.940 against the undue amount deducted from my card ending 0820 against no booking Id generated, has not been refunded to me as yet. You are requested to resolve my problem at the earliest.

Regards

Semima