[Resolved] Cinepolis India — money deducted, ticket not confirmed or received

Yojna Chauhan

from Delhi, Delhi

Address:

New Delhi, Delhi

I just booked 3 tickets for dream girl, 8:25 pm show at dlf saket cinepolis.money deducted from paytm wallet, ticket not recieved.please assist on the same at the earliest.none of you customer care numbers are available.kindly tell me if my money will be refunded or I will get my tickets asap.As I need to go for a 8:25 show.
Kindly help.

Thanks
Yojna

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Oct 27, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

Cinepolis India Customer Care's response Dear Yojna,

Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (86112) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Sep 26, 2019

Cinepolis India Customer Care's response Dear Yojna,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

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Comments

Thilak Prasad

from Mumbai, Maharashtra

In Cinepolis site when I try to book tickets it asked for patron. I don't know what that means please help me to proceed further ASAP please check into the issue and call me in [protected]

Thank you

Cinepolis India Customer Care's response, Sep 19, 2019

Verified Support

Dear Thilak,

Thanks for reaching out to us for assistance. Please note that you have to write the name of the person booking the tickets in the 'Patron' section. Hope this helps!

Regards,
Team Cinépolis