[Resolved]  Cinepolis India — money deducted, ticket not issued

Address:Coimbatore, Tamil Nadu, 641004
Website:Cinepolis app

This is depek sagar from coimbatore. I booked 2 tickets for deadpool 2 through cinepolis app with my debit card for 2 tickets for screening on 19.05.18 10.30 pm show. Booking was done on 18.05.18.

Money was deducted from my debit card/ account shows cinepolis pos but i dint receive any tickets by mail or message or see those in app.

Kindly do the needful for my refund
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Jun 20, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
May 19, 2018
Cinepolis India Customer Care's response
Dear Depek Sagar,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis
Complaint comments 

Comments

The female staff at the entrance took out my purse during the bag check and checked my money and even had the audacity to take out my money.
Cinepolis India Customer Care's response, May 26, 2018
Verified Support
Dear Sharoni Ray,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at support@cinepolis.com with your ticket number ( 29923) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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