[Resolved] Cinepolis India — money got deducted but didn't receive any confirmation

Sandeep Bharadwaj A

Address:	Visakhapatnam, Andhra Pradesh, 530016
Website:	Cinepolisindia.com

I purchased 2 tickets for 4th march 1:05pm through cinepolis app for cinepolis visakhapatnam theatre. Amount of ₹276 got deducted which i paid through upi phonepe. But i didn't receive any confirmation message or any tickets. Please look in to the issue soon as there is no time i had to book again. Please initiate the refund process asap. My phone number is [protected] name: sandeep bharadwaj

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Apr 4, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2020

Cinepolis India Customer Care's response Dear Sandeep,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Cinépolis

Verified Support

Apr 08, 2020

Cinepolis India Customer Care's response Dear Sandeep,

We would like to inform you that the amount has been auto reversed. Furthermore, please get in touch with your bank for assistance in this regard.

Regards,
Team Cinépolis