[Resolved] Cinepolis India — Movie tickets not received

sonia nashine

from Mumbai, Maharashtra

Address:	Thane, Maharashtra
Website:	www.cinepolisindia.com

Hi,
My name is [removed].
I have purchased 2 tickets for the movie baahubali part2, today[protected] for date[protected] show timing 5.55 pm for viviana mall, thane
I have booked m11, m12 for executive class seats.
I have make the payment rs.734.36 through internet banking from ski bank account.
The amount has been deducted, but i have not get any seat confirmation email or message on my phone.

My phone no is: [removed]

Please help..

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Apr 27, 2017

Complaint marked as Resolved

my tickets have been cancelled and I have re-booked the same with book my show

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Cinepolis India Customer Care's response Hi Sonia Nashine,

Thanks for sharing your concern with us. Please let us know if your refund has been initiated. Further, If you have not received the same, we'd request you to please share the following details with us on [protected]@cinepolis.com so that our team can get this checked for you at the earliest.

Email ID:
Transaction ID:
Cinema Name/Adress:

Regards,
Team Cinepolis.

Verified Support

May 05, 2017

Cinepolis India Customer Care's response Hi Sonia Nashine,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinepolis.