[Resolved] Cinepolis India — my refund is not reflected into my bank account.

[Resolved] Cinepolis India — my refund is not reflected into my bank account.

S Susanta Swain from Mumbai, Maharashtra

Hey good morning, I booked a ticket for the movie saaho for 30th august showtime is 9.30 am. Which i am attaching the screenshot of the confirmed email. But when i reached at the cinema hall, they said due to the technical problem content is not available, so refund already initiated, it may reflect after 3 weeks in your bank account. But it's already 28 days gone and it's not refunded. Also one message was came to my cellphone with same stated. I am also attaching that message to you. Please take this email as serious and made on investigation such that when i will got my refund. +2 photos Was this information helpful? No (0) Yes (0)
Nov 5, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Sep 26, 2019 Cinepolis India Customer Care's response Dear Susanta, Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (87143) in the subject line so that our team can assist you. Contact number: Email ID: Date of Transaction: Regards, Team Cinépolis Verified Support Sep 26, 2019 Cinepolis India Customer Care's response Dear Susanta, Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (87143) in the subject line so that our team can assist you. Contact number: Email ID: Regards, Team Cinépolis Verified Support Oct 04, 2019 Cinepolis India Customer Care's response Dear Susanta, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinépolis
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