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Cinepolis India

[Resolved]  Cinepolis India — no air conditioning in the movie theater

Address:Amritsar, Punjab

Me and my wife went to see the 2.25 pm show for raazi in cinepolis amritsar in celebration mall. We saw the movie in hall 3 on seat numbers s 12 and s 13. We had a terrible experience as there was no air conditioning in our hall and everybody in the theatre was sweating profusely. And when we came out of the theatre in the intermission, we got to know that everyone in the other halls had the similar experience. Worst movie watching experience ever. And to top that, the staff was very rude and ignorant of the whole situation. My email id is dr. Singh. [protected]@gmail.com
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Jun 30, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
May 21, 2018
Cinepolis India Customer Care's response Dear Abhaydev Singh,

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (29519) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Verified Support
May 30, 2018
Cinepolis India Customer Care's response Dear Abhaydev Singh,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.
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Comments

I have bought a recliner seat worth 250Rs at Cinepolis Manjeera mall, Hyderabad, Telangana state on 7june for movie Jurassic World: Fallen kingdom for 1pm show. Seat P4 in Audi 4 was broken and stuck . I had the worst experience in that seat. If your theatres are not maintain well then your tickets must be put on ticket booking apps. Such a reputed chain of Cinepolis is looting common people by charging 250Rs for a broken chair. This is just my agony, I will also raise a consumer complaint.
Reply
Cinepolis India Customer Care's response, Jun 9, 2018
Verified Support
Dear Customer (moka m),

Sorry for the inconvenience. Kindly share your contact number and Email ID at support@cinepolis.com with your ticket number ( 31731) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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    +91 99 5885 5033
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    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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