[Resolved] Cinepolis India — no confirmation for paid tickets!!
SaSagorica on Feb 21, 2018
On 17th feb, i booked 2 tickets worth rs.590 for venue - cinepolis lake mall, kolkata, executive seat no. 6, 7 for 18/01/2018, 14:35 pm show of black panther 3d by paying via netbanking. However after the successful debit i did not receive any email or message from cinepolis as confirmation where a booking id is given.
Since then i have been regularly emailing them about the problem to and the issue is not resolved till today inspite of giving them my bank statement proof and online payment receipt.
I have again mailed them yesterday but received no response.
Complaint marked as Resolved Apr 12, 2018
[Feb 21, 2018] Cinepolis India customer support has been notified about the posted complaint.
Verified SupportCinepolis India Customer Care's response, Feb 21, 2018
We apologize for the hassle. We're actively working on your concern and we assure you that we'll connect with you soon regarding the same.
Verified SupportCinepolis India Customer Care's response, Mar 12, 2018
We are already looking into your concern. Request you to allow us some time, we'll be back with an update soon.
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