[Resolved] Cinepolis India — no confirmation for paid tickets!!

Sagorica

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700026
Website:	www.cinepolisindia.com

On 17th feb, i booked 2 tickets worth rs.590 for venue - cinepolis lake mall, kolkata, executive seat no. 6, 7 for 18/01/2018, 14:35 pm show of black panther 3d by paying via netbanking. However after the successful debit i did not receive any email or message from cinepolis as confirmation where a booking id is given.
Since then i have been regularly emailing them about the problem to and the issue is not resolved till today inspite of giving them my bank statement proof and online payment receipt.
I have again mailed them yesterday but received no response.

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Apr 12, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2018

Cinepolis India Customer Care's response Dear Sagorica,

We apologize for the hassle. We're actively working on your concern and we assure you that we'll connect with you soon regarding the same.

Regards
Team Cinépolis

Feb 26, 2018

Updated by Sagorica Please kindly give a specified date when I will receive my refund from you. It has been 9 days.

Mar 06, 2018

Updated by Sagorica No update so far from cinepolis, the amount has not been refunded to me till date.

Verified Support

Mar 12, 2018

Cinepolis India Customer Care's response Hi Sagorica,

We are already looking into your concern. Request you to allow us some time, we'll be back with an update soon.

Regards,
Team Cinépolis

Mar 20, 2018

Updated by Sagorica I am already fed up with Cinepolis. The reply seems the same that they are looking into my concern which for the past 1 month without any progress. Please don't give your same old reply that my concern is being looked at, just return my money. Not a single personnel gets in touch via phone no or anything neither their complaint number is working.

Apr 18, 2018

Updated by Sagorica The complaint is not resolved please dont mark it as resolved. i have not received any refund and all i receive is regular apology for the delay and that they r looking onto the matter. the worst service i have ever come across. Time to drag them to government consumer complaint forum

Apr 18, 2018