[Resolved]  Cinepolis India — no ticket received

Yesterday i have booked tickets for avengers infinity wars movie. Booking details are as follows
Booking method: cinépolis mobile app
Date : friday, april 27, 2018
Time : 07:00pm
Location : thane viviana
Audi 1 atmos
Seat : q30 & q31.
Payment mode axis bank debit card ending 1902
Payment was deducted but no confirmation received. Also app not showing tickets confirmation or booked tickets

Pls check and confirm

Do let me know anything else required

Regards
Omkar deshpande
+[protected]
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May 26, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2018
Cinepolis India Customer Care's response
Dear Omkar Deshpande,

Sorry for the inconvenience. Kindly share your Email ID at [protected]@cinepolis.com with your ticket number (26399) in the subject line so that our team can assist you.

Regards
Team Cinépolis
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