[Resolved] Cinepolis India — not able to download m-ticket

3 Reviews
New Delhi, Delhi, India
 Lovely Upadhyay on Feb 2, 2019
I booked 3 tickets.. Everything got well payment was done, i received message to and confirmation mail too but i am not able to download m - ticket.
I am trying to open the link from message but it is showing only blue screen. Nothing else

Help me out soon.. Tell what can be done next.
This is the second time bad experience with cinepolis website...

not able to download m-ticket
Complaint marked as Resolved Mar 6, 2019

Complaint Status

[Feb 02, 2019] Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Cinepolis India Customer Care's response, Feb 03, 2019
Hi Lovely,

Thank you for reaching out to us. Please confirm if you have received the ticket confirmation email on your registered email ID so that we can assist you further.

Team Cinépolis
Complaint comments  2 Comments     Updated: Share0Tweet0


Though court has given permission to carry food with customers... Cinepolis member restricted to carry waffer and Kurkure.
Cinepolis India Customer Care's response, Feb 20, 2019
Verified Support

Dear Customer(hsavani1),

Thank you for reaching out to us. We clarify our stand as a law-abiding organization and as when such ruling is passed we will implement the same. As on date, the matter is sub-judice before the Honorable Bombay High Court and no decision is taken so far.

Team Cinépolis
Movie not started as per mentioned time..
Delay in movie.. result in not happy with this.
Suggest you to start movie as per timeline
Cinepolis India Customer Care's response, Feb 22, 2019
Verified Support

Dear Madhusudhan,

Thanks for the suggestion. We have taken a note of it and will surely share it with our team.

Team Cinépolis

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    Cinepolis India - not able to download m-ticket