Cinepolis India — not received tickets but money deducted

Address:Kolkata, West Bengal, 700082

I have purchased tickets for gold movie for 8th september of lake mall cinepolis, kolkata. Money has deducted from my bank of baroda bank account. But i have not received any tickets.
I have purchased 3 tickets of 220×3=660/ through cinepolis app. Pls solve my issue & give me the tickets for tomorrow of gold movie at cinepolis lake mall, kolkata.
Regards
Ingit mukhapadhyay
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Cinepolis India customer support has been notified about the posted complaint.
Sep 08, 2018
Updated by Ingit Mukhapadhyay
Nothing happened & nothing solved regarding my complain. I required 3tickets for todays gold movie at lakemall cinepolis. Bcz u got 660/ on that & debited from my account.
Complaint comments 

Comments

Hello,
As per Maharashtra state's new rule we are allowed to take outside food into theatre but, cinepolis is not allowing for the same. As a citizen i wish to know if they are correct or wrong. Please help me for the same.
Regards

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