[Resolved]  Cinepolis India — overpriced food

Address:Bangalore, Karnataka, 560100

1. There is no convenient entry to the theatre (Especially upper seats) for physically disabled people. My mother had leg injury. We found tough time to make her reach the top seat.
2. Why dont you allow home food especially for the ppl who fast or unable to have outside food. This makes the long time (3hr) seating experience very rediculous.
3. Why all the eateries inside are overcharged? Are customers there for exploitation on high prices and some times even unaffordable prices. For an instance, what is the logic of charging inr 200 for popcorn of worth inr50 or so. This is long time concern across all the cinemas. Please address this issue. Belive me, your sales will surge tremendously. We customers refrain from theatres only due to this single reason of being compelled to buy overpriced food inside cinemas.
Please work on this.
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Jul 10, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
May 31, 2018
Cinepolis India Customer Care's response
Dear Randonneur Swapnil Soni,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (30431) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Verified Support
Jun 09, 2018
Cinepolis India Customer Care's response
Dear Randonneur Swapnil Soni,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.
Complaint comments 

Comments

Movie- Veere Di Wedding
Time-10.25
Seat- A1
The amount is debited but ticket was not booked.
Kindly refund the same.
I have attached the photo.

Cinepolis India Customer Care's response, Jun 6, 2018
Verified Support
Dear Customer (kincare Nvie),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at support@cinepolis.com with your ticket number (31209) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Cinepolis India Customer Care's response, Jun 14, 2018
Verified Support
Dear Customer (kincare Nvie),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards
Team Cinépolis.

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