[Resolved] Cinepolis India — paid for tickets, but it wasn't booked. through money got deducted for my account and I also have a bhim transaction id

Debasish22025

from Bhubaneshwar, Odisha

Address:

Khordha, Odisha

Hey Cinepolis India, I tried contacting with all those numbers on internet, also mailed some request for the app, but it doesn't look like anything musch is happening. So I am trying now here.
I booked a ticket through Cinepolis Android app, at Cinepolis- Esplanade Bhubaneswar, today on 25.04.2019 for the movie Avengers:END Game(3D-Eng) for the 27rh April 2019 11:55 AM show. I paid it through UPI, and have a transaction ID[protected], but the ticket wasn't booked. I didn't expect this from Cinepolis. Kindly look after it soon, give me the exact ticket or refund me the money.

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Jun 2, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2019

Cinepolis India Customer Care's response Dear Debasish,

Sorry for the inconvenience. Kindly share your contact number at [protected]@cinepolis.com with your ticket number (70003) in the subject line so that our team can assist you.

Regards,
Team Cinépolis