[Resolved]  Cinepolis India — paid money but did not receive my tickets

Address:560078

2 weeks ago i tried to book 5 tickets through your website and i paid the amount of 1355₹ through paytm wallet. I got charged through my wallet but didn’t receive my tickets. So i made a complaint on your feedback email and did not get any kind of response on that as well.
I have yet not received my money back.
It will be great if you don’t annoy me anymore and reply me with an answer.
Email id - sankalp. [protected]@gmail.com
Phone no. - [protected]
I dont have ticket no. Since i did not receive one.
Cinema address - royal meenakshi mall, hulimavu, bengaluru
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Jul 18, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2018
Cinepolis India Customer Care's response
Dear Sankalp(Sankalp26),

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards
Team Cinépolis
Complaint comments 

Comments

I have opted for m-ticket for the show but the link sent by you through message is not opening. Plz send another link for opening of m-ticket on mobile no [protected]..
Booking Number:
2730817
Cinema:
Cinepolis Imperial Square Mall Surat
Movie:
RACE 3 (3D) (HINDI)
Cinepolis India Customer Care's response, Jun 22, 2018
Verified Support
Dear Arvind Sinha,

Sorry for the inconvenience. Kindly share your Email ID support@cinepolis.com with your ticket number (33324) in the subject line so that our team can assist you.

Regards
Team Cinépolis

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