[Resolved]  Cinepolis India — pathetic customer service on ticket counter

Address:

Adajan Surat Cinepolis, Surat, Gujarat

We have 3 years child so one lady told us to do confirm for child ticket so while we come to confirm she already got call from first lady of ticket counter so before we ask about child ticket she directly asked that how many members you are and child. And while i said that she had no tights to ask kitne members ho instead of that she has to say kitne ticket chahiye. That lady of ticket counter is very misbehaving person whose name is laxmi. She is laughing in front of me and said me ticket nahi dene cali. She had no rights to say this kind of stuff. Your service is so much pathetic even your higher officer didn't tell her anything for misbehaving. She left from window and higher officer argued with me instead of asking me what that lady misbehaving with me. This kind of service you are providing to customer we always prefer to watch movie in rajhansh they never do this kind of thing. But due to show time issue we choose cinepolis adajan branch, surat. Seriously next time we never come to here even more over it now rules has been changed for taking food inside to theater. No one can deny to take food inside i took apple for child but they didn't allow me and took it out side so upgrade your service and rules to your employees.

Really poor service. Currently i am watching movie with 3 tickets including child. Please contact me i want to talk with your higher authority. My number is [protected].

Regards,
Pranav