[Resolved]  Cinepolis India — payment reversal

Address:Pune, Maharashtra, 411007

I booked 2 tickets using cinepolis india app. My credit card was charged but the booking failed. When i visited their website, faqs mentioned that i had to wait for 3 weeks and the payment would reverse automatically. There was no reversal after 3 weeks. Faqs mentioned an email id to be contacted in case the payment wasn't reversed even after 3 weeks. This email id is simply wrong. Email to this is just fails. I think this is by design to misguide customers.

After searching a lot over google, i found email id of their support team. I have been chasing them for last 1 month. All they are providing is lip service. Nice polite words without resolving the issue.

Cinepolis is just pathetic. I have decided to never watch a movie there again. They don't deserve another rupee from me.
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Jul 21, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2018
Cinepolis India Customer Care's response
Dear Customer (DisappointedwithCinepolis),

Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (33126) in the subject line so that our team can assist you.

Regards
Team Cinépolis
Verified Support
Jul 25, 2018
Cinepolis India Customer Care's response
Dear Customer (DisappointedwithCinepolis),

In order to assist you. Request you to share the following information via given link https://bit.ly/2Ogsjsw

Contact number.:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinepolis
Complaint comments 

Comments

I have already been following up with you guys for last 3 months. Your comments on these sites are only a show. Checkout the reviews of Cinepolis India app on Android. Several people have had the same issue. Credit card charged without booking success. Their money has not been refunded yet even after several months.

All other users, if you are also facing the same treatment from Cinepolis, log a complaint in the national consumer helpline. Government agency needs to look into this systematic loot.

http://nationalconsumerhelpline.in

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