[Resolved] Cinepolis India — payment reversal | |||
I booked 2 tickets using cinepolis india app. My credit card was charged but the booking failed. When i visited their website, faqs mentioned that i had to wait for 3 weeks and the payment would reverse automatically. There was no reversal after 3 weeks. Faqs mentioned an email id to be contacted in case the payment wasn't reversed even after 3 weeks. This email id is simply wrong. Email to this is just fails. I think this is by design to misguide customers. After searching a lot over google, i found email id of their support team. I have been chasing them for last 1 month. All they are providing is lip service. Nice polite words without resolving the issue. Cinepolis is just pathetic. I have decided to never watch a movie there again. They don't deserve another rupee from me. Was this information helpful? | |||
Jul 21, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Jun 20, 2018 Cinepolis India Customer Care's response Dear Customer (DisappointedwithCinepolis), Sorry for the inconvenience. Kindly share your contact number and Email ID along with Cinema address at [protected]@cinepolis.com with your ticket number (33126) in the subject line so that our team can assist you. Regards Team Cinépolis Verified Support Jul 25, 2018 Cinepolis India Customer Care's response Dear Customer (DisappointedwithCinepolis), In order to assist you. Request you to share the following information via given link https://bit.ly/2Ogsjsw Contact number.: Email ID: Cinema location: Date of Transaction: Regards, Team Cinepolis | |||
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+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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All other users, if you are also facing the same treatment from Cinepolis, log a complaint in the national consumer helpline. Government agency needs to look into this systematic loot.
http://nationalconsumerhelpline.in