[Resolved]  Cinepolis India — points not updated after following for one month.

Address:Lucknow, Uttar Pradesh, 226010
Website:www.cinepolisindia.com

Hi, This is Noor from Lucknow. Last month i visited cinepolis(halwasia) and i bought some tickets from there also i redeemed my 100 points there and informed the guy to update my points as well. But after 2-3 days its not updated in my account so i sent an email and complaint that the points not updated. I didn't get any reply from there then again i sent so many emails on the customer support but no positive response got from there side. very poor and worst service from there end. Its been a month and i am still following for this. Never seen such bad service.
If its possible to update my points very good otherwise leave it. I know you people cant do...Shamefull. Now in my membership there is some error showing, image attached for your reference.
+2 photos
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Aug 25, 2018
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2018
Cinepolis India Customer Care's response
Dear Noor Alam Khan

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis
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