[Resolved] Cinepolis India — popcorn and nachos/I am complaining about the food | |||||
We had gone for a night show of sui-dhaaga yesterday 5th october 2018 Show timing : 10:30pm.in the interval we bought 4 nachos and 3 large Cheese popcorn 2 large coke though not all in the same bill this was 3 bills. To our surprise the nachos were soft not crisp at all, popcorn was a mix of Caramel and plain that was also soft. Coke did not have fizz. We thought maybe its the last show for the day so this is a bad service i Went to the counter and told him that the popcorn is soft and not cheese but A mix of caramel too which my kids would not eat. The person told me this is Normal when we serve in such large quantities it does happen that they get Mixed it ok to get mixed little but not to this quantity and why is nachos And popcorn soft they should be fresh and crisp he just told me that its Normal and he cant help. When i asked his name and a feedback phone Number he said not to disturb him as he is doing the closing for the day. I have been sending feedback since then but no response Was this information helpful? | |||||
Dec 11, 2018 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Oct 24, 2018 Cinepolis India Customer Care's response Dear Suchita Varma, Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (50554) in the subject line so that our team can assist you. Regards, Team Cinépolis Verified Support Nov 01, 2018 Cinepolis India Customer Care's response Dear Suchita Varma, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards Team Cinépolis. | |||||
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