[Resolved] Cinepolis India — problem in redemption of cinepolis points

Rahul Krishnawat

from Mumbai, Maharashtra

Address:

Pankha Rd, Block C 6A, Janakpuri, Delhi, New Delhi, Delhi, 110058

I tried to redeem my cinepolis points on official website as well as on cinepolis app but failed to do so.
The app is showing that no valid points are there in my account while i have received a msg informing that i have 204 points in my account and cinepolis club is also showing the same
I tried to find out any customer care number but could not find it.
No customer support is available.
Very disappointing thing as i am regular customer of cinepolis.
Pathetic experience in this context.
Hope this platform resolve my problem.
Contact no. [protected]

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Apr 14, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2019

Cinepolis India Customer Care's response Dear Rahul,

Thanks a lot for reaching out to us. Could you please share the screenshot of the error message at [protected]@cinepolis.com that you are receiving while redeeming the points so that we can assist you further.

Regards,
Team Cinépolis