[Resolved] Cinepolis India — redemption of cinepolis loyalty points

Aman Kandhawe

from Darbhanga, Bihar

Address:

Patna, Bihar

I have 315 point in my cinepolis club loyalty program which i haven't been able to redeem because of your super obsolete redemption links or the ways you offer. It is not customer friendly at all, i have visited the links and found out that it only helps me show how many points i have! What if i want to use it too? How about that? Never gave it a thought?

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Jul 31, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Cinepolis India Customer Care's response Dear Aman Kandhawe,

Thanks a lot for reaching out to us! Please note that you can redeem the Club Cinépolis points through our website/app and at the Box Office. While booking tickets via the website, you'll find Club Cinépolis option on the payment page. Click on the Club Cinépolis box and then proceed with the details to redeem your points. Do let us know in case you are unable to redeem the points, we'll be glad to assist you.

Website: http://www.cinepolisindia.com/

Regards,
Team Cinepolis