[Resolved] Cinepolis India — redemption of payback points

[Resolved] Cinepolis India — redemption of payback points

R Rajesh Khandel from Hyderabad, Telangana

I have received message from cinepolis that i have 232 existing balance to redeem 232 rs. And 100 bonus points to redeem 100 rs. But when i tried book my show is redeeming 6 rs. Please clarify. Your messages are very clear but points are not redeemable 100%, which is wrong in whole. I dont why you send such message when you cannot provide benefit. Resolve this on immediate basis. Was this information helpful? No (0) Yes (0)
Apr 23, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Mar 13, 2019 Cinepolis India Customer Care's response Dear Rajesh, Sorry for the inconvenience. Kindly share your contact number and Email ID along with the screenshot at [protected]@cinepolis.com with your ticket number (64609) in the subject line so that our team can assist you. Regards, Team Cinépolis Verified Support Mar 23, 2019 Cinepolis India Customer Care's response Dear Rajesh, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinépolis
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