[Resolved]  Cinepolis India — redemptions of loyalty points but ticket booking unsuccessfully

On 1 oct 2019 i've booked 1 tickets for the movie war and the transaction failed but the club loyalty points was deducted from my account, i tried contacting cinepolis email support and phone support but no response.

On cinepolis website it came the transaction failed and but my club loyalty points deducted.

Email - [protected]@gmail.com
Phone - [protected]

Can someone from cinepolis to solve my problem.
Please refund my club cinepolis points.
Was this information helpful?
No (0)
Yes (0)
Nov 5, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2019
Cinepolis India Customer Care's response
Dear Nikhil,

Sorry for the inconvenience you have faced. We have escalated your issue to our concerned team and will get back to you with an update at the earliest.

Regards
Team Cinépolis
Complaint comments 

Comments

Sir...i m coming pailwan film watching for 09.45am show...but now time 10.15am...at present also film not at Starting ...so please take action against his managemen..

Thanking you
Cinepolis India Customer Care's response, Oct 3, 2019
Verified Support
Dear Guruprasad,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number (88350) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Oct 11, 2019
Verified Support
Dear Guruprasad,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cinepolis India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    1265
    Pending
    120
    Resolved
    658
    Cinepolis India Phone
    +91 99 5885 5033
    Cinepolis India Address
    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
    View all Cinepolis India contact information