[Resolved] Cinepolis India — redemptions of loyalty points but ticket booking unsuccessfully | |
On 1 oct 2019 i've booked 1 tickets for the movie war and the transaction failed but the club loyalty points was deducted from my account, i tried contacting cinepolis email support and phone support but no response. On cinepolis website it came the transaction failed and but my club loyalty points deducted. Email - [protected]@gmail.com Phone - [protected] Can someone from cinepolis to solve my problem. Please refund my club cinepolis points. Was this information helpful? | |
Nov 5, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Oct 04, 2019 Cinepolis India Customer Care's response Dear Nikhil, Sorry for the inconvenience you have faced. We have escalated your issue to our concerned team and will get back to you with an update at the earliest. Regards Team Cinépolis | |
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Thanking you
Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number (88350) in the subject line so that our team can assist you.
Regards,
Team Cinépolis
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
Regards,
Team Cinépolis