[Resolved] Cinepolis India — refund due : pending

sanjeev_67

from Ahmedabad, Gujarat

Address:

560005

I had booked tickets on your website (Cinepolis india private ltd) on 20th sep 2018 for the tamil movie saamy 2 evening 18:55 show at cinepolis orion east mall bangalore and the money got debited from my paytm account for rs 813. (Order id 108171) but the tickets failed to get booked. Can you please check on the refund and process the same. From paytm side they have clearly mentioned that the amount has been debited and the refund due to the failure is pending from cinepolis india. Pfa the snapshot of the same.

Order id :108171
Wallet txn id : [protected].
Paytm number : [protected]

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Nov 7, 2018

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2018

Cinepolis India Customer Care's response Dear Sanjeev,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for assistance related to refund.
Order ID
Booking Number
Status
Transaction Date
Refund Date
108171
REJECTED
9/20/2018 9:46:32 PM
Not Avaliable

Regards,
Team Cinépolis